Get help with Zimu

Questions, problems, or feedback about the app: we read everything.

Contact

Email hello@getzimu.app and we'll get back to you as soon as we can. Including your iOS version and what you were doing when the problem happened helps us fix things faster.

Common questions

The FAQ on the homepage covers the most frequent ones: offline use, how the flashcards work, translation quality, and importing an existing word list.

Purchases and subscriptions

Purchases are processed by the store you bought from: Apple's App Store on iPhone and iPad, Google Play on Android. To manage or cancel a subscription, open Settings → your name → Subscriptions on iPhone and iPad, or the Play Store app → your profile → Payments and subscriptions on Android. To restore a previous purchase on a new device, use Restore Purchases on the paywall. For refunds, use Apple's reportaproblem.apple.com, or your order history in Google Play.

Privacy requests

For anything privacy-related, email privacy@getzimu.app. Details in the Privacy Policy.